Versand
Thank you for shopping with strive2B. We are committed to processing and shipping your order efficiently.
1. Order Processing Time
All orders are typically processed and prepared for shipment within 2 to 3 business days (Monday through Friday, excluding major holidays).
Orders placed after 6:00 PM EST will begin processing on the following business day. Please note that processing may take longer during periods of high order volume. If a significant delay occurs, we will notify you by email or phone.
2. Domestic Shipping Rates and Estimates
Shipping charges for your order are calculated and displayed at checkout.
We offer Standard Shipping, which has an estimated transit time of 5 to 8 business days after processing, and Expedited Shipping, which has an estimated transit time of 2 to 4 business days after processing. The cost for these services is calculated based on weight and destination, or a flat rate of $5.99 applies for Standard Shipping.
Free shipping is available only through the use of a valid promotional code entered at checkout.
We utilize reliable carriers such as USPS, FedEx, and UPS for all domestic shipments.
3. Shipment Confirmation and Tracking
Once your order has shipped, you will receive a Shipment Confirmation Email containing your tracking number. This tracking number should become active and update with the carrier's information within 24 hours of receiving the email.
4. International Shipping
We offer international shipping to most major countries worldwide, including Canada and key European nations.
International shipping rates are calculated at checkout. The estimated delivery time for international orders is 10 to 20 business days after processing, but this can vary significantly due to customs inspections and local delivery services in the destination country.
Strive2B is not responsible for any customs duties, taxes, or import fees applied to international orders. The customer is responsible for all such fees imposed during or after shipping.
5. Shipping Restrictions
At this time, we are unable to ship to P.O. boxes or military APO/FPO addresses.
6. Damages and Lost Shipments
Strive2B is not liable for products that are damaged or lost during the shipping process. If you receive a damaged package, please contact the delivery carrier immediately to file a claim. You must retain all original packaging materials and damaged items as proof before filing a claim. We are happy to assist by providing necessary shipment details.
7. Returns
Please refer to our separate Returns and Exchange Policy for detailed information on how to return your products.
Shipping & Order Security Policy
1. Order Verification & Security
To protect our customers from unauthorized transactions, all orders are subject to a security screening process. We reserve the right to put any order on hold if we detect inconsistencies in the billing or shipping information.
2. Shipping Address Changes
For the security of our customers, we strictly adhere to the following protocols regarding address changes:
• Request Source: All requests to change a shipping address must originate from the original email address used at the time of purchase.
• Third-Party Requests: Requests made via third-party emails, messaging apps, or by individuals claiming to represent the buyer will be denied unless verified by the account holder.
• Verification Window: If a change is requested, we will contact the original email on file for authorization. If we do not receive a confirmation within 24 hours, the order will be automatically cancelled and fully refunded to the original payment method.
3. Incorrect Address & "Lost Package" Liability
• Customer Responsibility: It is the customer's responsibility to ensure the shipping address is 100% complete and correct at checkout.
• No Refund Policy for Address Errors: We do not offer refunds, replacements, or credits for packages that are lost, misdelivered, or returned due to incorrect or incomplete address information provided by the customer.
• Address Ambiguity: If our system detects a potential error (e.g., "Street" vs "Court"), we will attempt to contact you for clarification. Shipping will be held until confirmation is received.
4. Order Cancellation by Seller
We reserve the right to cancel and refund any order that we deem high-risk or fraudulent. This includes, but is not limited to:
• Mismatched contact information.
• Unauthorized address change requests.
• Failure to respond to security verification emails.
5. Refund Processing
In the event of a security-related cancellation, a full refund will be issued only to the original payment method used during checkout. Please allow 3–5 business days for the funds to appear in your account depending on your financial institution.